Help/Uninstall on the computer
Parent Guide

Uninstall KidSafe from the computer

KidSafe protects itself so it can't be removed casually. To uninstall, open the agent from the system tray, sign in with your parent password, then turn protection off in the Management tab and finish removing it.

You'll need the parent password · about 2 minutes
Uninstalling removes all protection on this computer — web filtering, app/game blocking, schedules and screenshots all stop. The device stays in your account, so you can reinstall later to restore it.
1Step 1

Open KidSafe from the system tray

  1. 1Look at the system tray (bottom-right of the screen, next to the clock).
  2. 2If you don't see the shield, click the ^ (Show hidden icons) arrow.
  3. 3Click the KidSafe shield to open the agent window.
Click the KidSafe shield in the system tray
2Step 2

Sign in with the parent password

  1. 1On the Status tab, click the 👤 person icon (Parent mode) at the top-right → the “Parent login” window opens.
  2. 2Type the parent password (set when you linked this computer) → click Sign in.
Click the person icon (top-right) for Parent mode → login opens
“Parent login” — enter your parent password
3Step 3

Management tab → “Disable protection / Uninstall”

  1. 1Open the Management (Quản lý) tab at the top.
  2. 2Under “Disable protection / Uninstall”, click the same-named button.
  3. 3A confirmation asks “Turn off driver protection?” → confirm.
Management tab → click “Disable protection / Uninstall”
4Step 4

Click “Uninstall now” within 10 minutes

  1. 1Protection is now off. A green message confirms it and a “Uninstall now” button appears.
  2. 2Click Uninstall now within 10 minutes → KidSafe is removed. Done ✓
“Uninstall now” — click within the 10-minute window
Q & A

Frequently asked

I don't know the parent password?+

It's the password set when this computer was linked. You can view or reset it in the parent app (Account → pick the device → parent password), or contact support.

The 10-minute window expired?+

No problem — open the Management tab again and click Disable protection / Uninstall to reopen the window, then Uninstall now.

Does uninstalling delete the child's device from my account?+

No. The device stays in your account (with its schedule & settings). Only the software on this PC is removed — reinstall and link again to restore protection.

Windows “Add or remove programs” won't uninstall it?+

That's expected — driver protection blocks a normal uninstall. You must first Disable protection in the agent's Management tab (Steps 1–3), then use Uninstall now.