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Help/Parent code
Parent Guide

Your parent code — where to find it

Every KidSafe account has a parent code: 6 characters that identify your account. Give it to support and they find you straight away — no spelling out an email or repeating a phone number. It sits in the Account screen of the parent app, and one tap copies it.

In the parent app · Account → Account information
Where to find it

Open Account and copy the code

  1. 1Open the KidSafe parent app and tap the menu icon (☰) in the top corner — it's in the header of every tab.
  2. 2The Account screen opens. In the ACCOUNT INFORMATION card, the last row is Parent code.
  3. 3Tap the code (or the copy icon next to it) — “Code copied” appears. Paste it into your message to support.
Account → “ACCOUNT INFORMATION” → Parent code
The code is yours for good — it doesn't change, and it's the same on every phone you sign in to. Save it in your notes once and you'll still have it on a day you can't open the app.
When needed

What the code is for

Support finds you instantlyNo spelling out an email or repeating a phone number.
Easy to read out loud6 uppercase characters, with I, O, 0 and 1 left out so nothing gets misheard.
It never changesGiven to your account once — the same code on every phone you sign in to.
Works on any channelZalo, phone, email, or a support ticket inside the app.
Good to know

Three codes — don't mix them up

Parent code

Points support at your account. 6 characters, permanent, fine to send to our support team.

Link code

Connects the Agent on your child's device to your account. 6 characters too, but it expires — generate a new one whenever you need it.

Parent password

What you type on your child's computer to open the Agent or uninstall it. Keep this one to yourself.

Q & A

Frequently asked

I can't see the “Parent code” row+

It shows up once the app has synced your account. Go back to Home, pull down to refresh the device list, then open Account again. If it's still missing, sign out and sign in once more.

Can I change my parent code?+

No — it's fixed for the life of the account. That's the point: write it down once and it still works months later.

Is it safe to give out?+

It only points support at your account — it isn't a password and it doesn't unlock anything. Send it to KidSafe support whenever you're asked for it. Your parent password is the one you never share.